Like most industries, various external factors have impacted our overall production. Our manufacturers, HOA board members, building departments, as well as our company, have a commitment to protecting our team members, as well as you the customer. We have implemented extensive safety precautions to safeguard our family members, and these steps also contributed to reduced production capacity.
With these factors, it is a possibility that the overall lead time could be extended. You have our commitment that we are working tirelessly to move your project throughout the process as quickly as possible.
The market is currently presenting incredible demand, and we want you to know that our team is actively pursuing new solutions that will allow us to decrease our overall lead time from contract to installation.
We sincerely thank you for your patience and look forward to sharing our excellent customer service and installation skills. If you have any questions or concerns, please connect with your Product Specialist or our Customer Care Representative.
Our teams are operating as usual, and we understand the concerns you may have about sales appointments or installations. At the same time, we are taking action to protect the health of our customers & team members. To that end, we are taking extra precautions with any in-person interactions, including:
Wrights Impact Window & Door is committed to maintaining a safe and healthy workplace for our employees and helping our customers to do the same. We are closely monitoring the ongoing COVID-19/Corona Virus outbreak according to the guidelines and recommendations of the CDC (Centers for Disease Control and Prevention). We want to share with you the actions we are taking to help protect our employees and customers.
We’ve advised our employees to follow the public health authorities’ guidance regarding hygiene and personal travel. We’ve reinforced the existing Wrights policy encouraging employees who exhibit flu-like symptoms to stay home and consult with a medical professional. We’ve limited business travel and urged employees to use technology to hold meetings and conferences whenever possible. We have rolled out measures in line with CDC guidelines for our installers and sales team. We take the safety of our employees and customers very seriously.
We appreciate the trust that you place in Wrights Impact Window & Door. We will continue to closely monitor the situation and take actions necessary to help keep our employees and customers safe while providing the products and services you need to make your home a safer place.
Please visit the CDC website below for more information.